Hyundai "No Network Response" – What's This and How to Fix?

A lot of Hyundai and Kia owners have been in the situation when they tried to use their voice commands for navigation or call someone with their hands-free function but they got an error message saying "No Network Response". And this problem seems to be pretty random - all the functions may start working well in a minute or two after you need them.

No network response message highlights

• Common reasons:bad software, no internet connection
• How to fix:ask dealership for updates, change location
• Possible consequences:no voice control functions available
• Priority level:Low
• Can you drive?Yes
• DIY repair:Possible
• Repair price range:$0-$250

"No Network Response" in Hyundai and Kia - what does it mean?

If you own a Kia or Hyundai vehicle, you may have seen the "No Network Response. Please use the screen to search for your destination." message too often when you were trying to use the voice navigation system. This is common for the latest models of Hyundai that allow you to have a special subscription to extra features of your infotainment and also use voice controls of the navigation.

A lot of drivers find the voice navigation system in Hyundai really helpful. But only until the system starts throwing error messages which makes it extremely annoying to use this system. So, I want to explain to you first what this message means.

It may mean the following:

• the voice recognition system failed to understand what you said and tried to find matches with the wrong address or command;
• the connection is too bad which may mean that the navigation system can't connect to the GPS satellites to provide you with the service;
• there is a problem with the software, some glitches stop you from using the voice control system in your Hyundai.

Officially, Hyundai never admitted there was a problem with the voice navigation system. But when I saw the number of complaints and reports in numerous forums, I was astonished. Also, people couldn't find a helpful solution. One fix seemed to help in some cases and was inefficient in all other situations.

This means that there may be several problems with the voice navigation in your Hyundai. So, let's see what can go wrong and what exactly you can do to improve the situation.

Checking the navigation settings in your Hyundai

First of all, when you get the "No Network Response" message or any other error when you are trying to use the voice navigation system, you should check the settings. This is free and pretty quick.

Here's what you need to do:

• Turn on the engine or the accessory mode to launch the infotainment system.
• Choose "Setup" on the infotainment screen to enter the settings.
• In the list of available technologies, choose UVO.
• After that, go to the tab called "Modem Status".
• Here, you will see different settings of your modem including the Signal Strength.

You can't change anything here, you may just check the status of the modem and the connection. The most interesting thing is the Singal Strength. Hyundai says it should be between -50 and -80 for the system to work properly.

In many cases, you will see -108 here and it's not enough for the system to work well. The LTE signal is low, so the system can't connect to the satellites and even the preloaded maps won't be working properly.

You may also explore other settings in this section to make sure that everything is on and working. But if you try changing the settings, make it one setting at a time and check if the system works. If it still doesn't work, get that setting back.

Updating the software on your own

Some updates of the software are made in the Hyundai servers and they are automatically launched in cars or are installed on air whenever the vehicle has an LTE connection. However, a lot of Hyundai owners noticed that such updates aren't always successfully installed.

To make sure you have the latest version of the navigation system, you can try the following:

• Go to the settings on the infotainment screen.
• Choose the UVO settings just like in the previous case.
• Hit the "Reconfigure Modem" tab or link and the updates will be automatically installed if there are any.
• Then turn the car off for several minutes, turn it on again, and see if the problem disappears.

This may help you solve the "No Network Response" problem, at least temporarily. As I've already said before, there is no all-purpose fix that you can apply and have the voice navigation work well in your Hyundai or Kia. So, this is just another thing you may try without paying money to the dealership.

Also, you may go to the dealer and update the entire infotainment system. If the vehicle is not under warranty, such updates will cost you some money. Also, if your Hyundai is still under warranty, the update will only be free in case you have problems with the infotainment system. So, you will need to file a report about the "No Network Response" issue and ask for software updates.

But if a Hyundai or Kia dealership offers you a $500 update of the entire software in the infotainment system, you should refuse. In most cases, these updates don't lead to any positive changes and you will just throw your money away. Read further to see what else you can do.

Why doesn't the voice navigation work after all the fixes?

Now, you may be wondering why even after you did everything and checked all settings, the voice navigation doesn't work. There are several possible explanations. I spoke to Kia mechanics and they said the problem is super common for vehicles made after 2019 and up to today. Also, they said there was no proper cure for this problem.

Here are the things that may trigger the "No Network Response" message in Hyundai and Kia vehicles:

1) Poor connection to the network

No one could explain why Hyundai antennas are so poor and don't connect to the networks in places where other cars can. Also, it's hard to explain why the poor network connection blocks only the voice navigation but you still can tap on the screen and the navigation will work. There are questions that can't be answered when you own Hyundai.

2) Bad voice commands

Apparently, Hyundai is not the smartest car in the world and the voice recognition system may malfunction. When the system gets your voice command but can't match it to anything in its database, it will trigger some error like "No Network Response". Maybe, this is programmed to blame the network connection in everything - this is just my wild guess.

3) Infotainment software issues

Navigation software or infotainment software can and will develop glitches in your Hyundai car. It's most likely that these glitches will trigger some error messages just like the "No Network Response" one. If this is the problem with the software, you should be able to deal with it by resetting the infotainment (via the small reset button on it or just by disconnecting the battery for several minutes).

4) Hyundai mistake that they don't want to admit

Actually, I think there is a problem in the communication between the voice recognition system in Hyundai and Kia cars and the navigation system. It just has some bugs in it and the systems can't work together. One lucky day it works well and then there is a week of total disaster. Unfortunately, there are no recalls or service bulletins, so Hyundai doesn't admit the problem.

Final thoughts

Well, the article appeared to be longer than I thought it would be. But I had to cover all the possible reasons and offer several fixes for the problem. Of course, I don't guarantee that if one of these fixes works for you, the system will not fail tomorrow.

Also, avoid paying hundreds of dollars to your dealer or tell them that you will ask for a full refund if their software updates don't fix the problem. You will see how swiftly they will find some other, much cheaper, solutions.

If you have what to say in terms of the "No Network Response" problem in Hyundai and Kia cars, please write in the comments below!