Mazda CX-5 "Oil Change Due" Won't Reset

Mazda CX-5 is a best seller from Mazda. When it was introduced in 2012, it helped change the Mazda perception among millions of car lovers globally. It is a modern compact crossover SUV with a myriad of cool features. It is practical, reliable, and accommodates the demands of a majority of drivers, be it business or family oriented.

Oil change due message highlights

• Common reasons:oil change interval
• How to fix:reset the notification, disconnect the battery for some time
• Possible consequences:annoying message popping up
• Priority level:Low
• Can you drive?Yes
• DIY repair:Possible
• Repair price range:$0-$150

Understanding the "oil change due" message

Mazda CX-5 is equipped with either a diesel or a petrol engine. The service or oil change interval will vary depending on the engine under the hood. You may find the oil change in your CX-5 may be different based on the use of the vehicle or the terrain you encounter the most. Normally, Mazda will advise you to use 5W-20 oil and change after 12 months, when you have driven for 7,500 miles (12,000kms), or whichever comes earlier.

The Mazda CX-5 is designed such that the "oil change due" light pops up on the dashboard when 1,000 kilometers or 600 miles remain. The warning will also appear when only 15 days are left for the next service. This message serves as a warning to the driver to know in advance to plan for an oil change soon. A wrench indicator will also appear alongside the "oil change due" message.

When you perform an engine oil change which comprises oil drainage and replacement of the oil filter, the "oil change due" warning message appearing on the dash should go away. The wrench sign on the dash will also disappear once you have done an oil change, but this should be done as a reset.

Surprisngly, the CX-5 can have a lot of other issues with its electronics. Here I've written about the ghost touch problem in Mazda vehicles' infotainment system - you may want to have a look!

This is not the only weird message that is hard to clean. We've also written an article about the keyless system problems that is worth reading for all Mazda owners.

How to reset "oil change due"

The resetting of the "oil change due" goes with the generation of your CX-5 and whether it is an upgrade.

Let us start with the 2012-2017 CX-5, which is the first generation:

• Put the ignition to 'ON.' This is achieved by pressing the 'Start/Stop' button twice without depressing the brakes.
• Locate the 'Trip' button on the instrument cluster and press it until the trip meter is displayed.
• Switch off the ignition. Simply press the 'Start/Stop' button once.
• Now press and hold the 'Trip' button again, and while holding the button, turn the ignition to 'ON' again.
• Keep pressing the 'Trip' button until the maintenance notification button appears on the dash.
• Release the 'Trip' button once the maintenance notification appears.
• Press and hold the 'Trip' button again until the 'maintenance notification' message starts flashing.
• Release the 'Trip' button and press it again to reset the maintenance notification. This last step should be done in quick succession. Delays will force you to repeat the whole process.

For some CX-5 cars, you will need to turn the car 'ON' and press the 'info' button on the steering wheel to proceed.

Reset for 2018-2021:

• An upgrade to the applications and technologies makes the oil change reset slightly different in the second-generation CX-5. Here are the steps.'
• Turn the ignition to ON when the infotainment screen and the dash lights come on.
• Select the 'Applications' Icon, and the dash will show 'Fuel Economy Monitor' and 'Vehicle Status Monitor.' Select the latter option.
• On the next pop-up window, select 'Maintenance,' which will take you to 'Oil Change.'
• Once you select 'oil change,' you will be asked, 'Are you sure you want to reset oil change?' and the answer to select should be 'Reset.'

For the 2022 Mazda CX-5 facelift:

• In the middle console of your car, there is a big dial and a small one to the side, just behind the gear shifter. You will find a button with a 'home' icon. Press the 'home' icon. Of course, the ignition should be in the 'ON' position.
• On the infotainment screen, scroll to 'Applications.'
• The rest of the steps are similar to the 2018 CX-5.

What to do when 'Oil change due' won't reset

Many Mazda CX-5 owners have come forward complaining that even after changing the engine oil and resetting the 'oil change due,' the warning message won't go away. Depending on the generation of your CX-5, here are the simple ways to deal with the issue.

Option one

• If the 'oil change due' message doesn't go away after doing a reset, the simplest way to handle the issue is to switch off the engine.
• Start by pressing the 'Trip' button for about 5 to 10 seconds. Then press the 'start/stop' button twice in quick succession without depressing the brake and continue holding the 'Trip' button for another 5 to 10 seconds.
• When you start the engine, the 'oil change due' warning will be gone.

Option two

• The second method of removing the warning message has been shared online by several Mazda CX-5 owners.
• This method requires the engine to be in the 'off' position. Press the 'Start/Stop' button once without depressing the brakes.
• The second step is to press and hold the 'Start/Stop' button together with the 'Trip' button. Hold for several seconds, and an orange triangle on the dash will start flashing.
• Once the orange triangle stops flashing, release the 'Trip' and the 'Start/Stop' buttons.
• The 'oil change due' warning will disappear when you start the car's engine.

Option three

• This option involves using a diagnostic machine. You need to use an OBD II scanner compatible with the modern Mazda models. Remember, when running the diagnostic test, the ignition should be ON.
• The scanner will connect to the ECU, where you should go to the 'service functions' option. You will then be led to the 'engine oil data reset.'
• Once you press the 'engine oil data reset,' you will be asked whether you are sure you want to reset the oil deterioration data. You will then be advised to change the engine oil first before doing this reset.
• When you turn the ignition off and start the engine, you will be pleased to find that the 'oil change due' message won't appear.

Option four

• The 'oil change due' message may still not go even after trying to reset using the above options. This problem may be caused by not putting enough oil in the engine. Skyactiv technology will detect when the oil level is low and let you know this through the 'oil change due' message.
• If the oil level is okay and the message is still showing, then it's time to consider the possibility that the engine has a mechanical problem. In many cases, the problem turns out to be low oil pressure in the engine. A qualified Mazda technician can quickly resolve this.

Conclusion

The 'oil change due' message appearing on your dash is very helpful to drivers. You don't have to remember when the next service is due or when the time comes for an oil change. The message appears approximately 500 miles before the due date, and the driver can plan accordingly.

The 'oil change due' message often won't go away because the reset has yet to be done as Mazda prescribes. You should use your user manual to know how to reset the oil message because Mazda CX-5 interior and technologies have been changing over the years. The last thing to note is that you should not reset the oil change data before the due date or without changing the oil.